Refund policy

5. RETURNS & EXCHANGES

At mi miel, each product is crafted as a sensory and personal experience. For this reason, we approach returns with both care and clear boundaries.

Return window
All return requests must be made within 30 days of purchase.

⸻

Change of mind
We accept returns for items that are unused, unopened, and in their original condition within 30 days.

You may choose between a store credit, exchange, or refund. Return shipping costs are the responsibility of the customer.
* Items must be returned in original packaging, free from damage
* We recommend tracked shipping, as we cannot be responsible for items lost in transit
* Returns are processed within 7 days of receiving the item
* Original shipping costs are non-refundable

⸻

Damaged or incorrect items
If your order arrives damaged, faulty, or incorrect, please contact us at [your email here] within 7 days, including photos where possible.

We will arrange a replacement, store credit, or refund with care and priority.

⸻

Sensitivities & personal use
Our formulations are created with high-quality ingredients and full transparency. As every body is unique, we are unable to offer refunds for reactions, sensitivities, or personal incompatibility.

We encourage reviewing ingredient lists carefully and reaching out if you need guidance before purchasing.

⸻

Hygiene & safety
For safety and hygiene reasons, we cannot accept returns on any products that have been opened, used, or altered.

⸻

Returns address
Returns should be sent to:

mi miel
1/73 Macleay St
Potts Point
2011 NSW